Shipping Policy

The store is 100% operated and distributed by the band. Pre-order items will be shipped by 18th November.

 

Delivery Times

UK orders take up to 1 week to arrive after being fulfilled. 

EU orders take up to 2 weeks to arrive after being fulfilled. 

USA orders take up to 4 weeks to to arrive after being fulfilled.

ROW take up to 6 weeks to to arrive after being fulfilled.

 

Customs Fees

International shipments may be subject to customs fees. Smoke Clears Ltd is not responsible for collecting or paying these fees. Customs fees are the sole responsibility of the purchaser and will vary by country and product value. We have no control over how much will be due and cannot provide reimbursement.

If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs. If your order is returned as a result of not being claimed at your local post office / customs depo we can arrange for this to be re-shipped to you at an additional expense.

If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information.

 

Return to Sender

Shipping costs originally paid on your package cannot be refunded when your package is returned to us. When your package is returned to us, we will contact you to arrange re-delivery or process a refund for the items purchased and any applicable taxes.

Please note that all reshipments will require you to pay for shipping costs again. If you would prefer to not pay for shipping, a refund will be issued for the item(s) and any applicable taxes when your order arrives back to us. Shipping costs cannot be refunded.